Cancellation Guide
How to Cancel Audi Pure Protection Vehicle Service Protection
Bought a Audi Vehicle Service Protection you don't use? It can usually be cancelled for a pro-rata refund of the unused portion. Here is the specific process for Audiowners, including who administers the contract and how to request your refund.
Refund Policy Summary
Audi Pure Protection VSP is cancelable at any time. Per Audi's brochure, a cancellation after the first 30 days is subject to a $50 fee; canceling within 30 days is generally not charged the fee and, with no claim paid, is typically eligible for a full refund. After the free-look period the refund is pro-rated on the unused portion — your state and contract control.
Who Administers Audi Extended Warranties
An optional Vehicle Service Contract (extended service agreement) sold through Audi dealers' F&I office that pays for covered mechanical-breakdown repairs, parts, and labor beyond the factory warranty, up to 10 years or 120,000 miles. It is expressly not insurance.
Audi Pure Protection VSP is obligated (backed) by VWFS Protection Services, Inc. (in Florida, VWFS Protection Services FL, Inc.), the Audi-affiliated obligor, but the day-to-day Administrator that handles claims and cancellations is a third party, Safe-Guard Products International, LLC of Atlanta, GA. This is distinct from the lender, Audi Financial Services (a service mark of VW Credit, Inc.), to which any financed VSP refund is typically applied. Distinguish the obligor, the administrator, and the lender when seeking a refund.
- Obligor / backer
- VWFS Protection Services, Inc. (FL: VWFS Protection Services FL, Inc.), Herndon, VA
- Cancellation fee
- $50 administrative fee after the first 30 days; no fee if canceled within 30 days (per brochure; state law may cap)
- Coverage limit
- Up to 10 years or 120,000 miles, in Powertrain, Gold, or Platinum plans; not insurance
What Can You Cancel?
Many Audi F&I products allow cancellation for a pro-rata refund, subject to contract terms. Common refundable products include:
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Free-Look Window & How the Refund Is Calculated
The brochure states the contract is cancelable at any time and that, after 30 days, a $50 fee applies — which means a cancellation within the first 30 days is generally not charged the fee and, provided no claim has been paid, is typically eligible for a full refund. The exact free-look window and whether a full refund applies are governed by your specific Agreement and vary by state.
After the free-look period, a cancellation produces a pro-rated refund of the unearned portion of the contract price; Audi confirms a $50 cancellation fee applies after 30 days. The proration is generally calculated on remaining time and/or mileage and is reduced by claims already paid and the fee. The precise formula and the maximum permitted fee are set by the Agreement and capped by individual state law.
When You May Be Owed a Audi Refund
- Voluntary cancellation by the contract holder at any time (pro-rated after the 30-day window, less the $50 fee)
- Early payoff or termination of the underlying auto loan/lease, after which a financed service contract has unearned value to refund
- Total loss or theft of the vehicle, or repossession, after which the contract has no remaining value
- Cancellation within the initial free-look window (generally a full refund if no claim has been paid)
How to Cancel and Request Your Refund
- 1Locate your Audi Pure Protection Vehicle Service Contract ("Agreement") and find the state-specific cancellation provisions and the administrator's address/phone printed on it.
- 2Contact the selling Audi dealer's F&I office or the Administrator (Safe-Guard Products International) to request a cancellation and refund-calculation quote in writing.
- 3Submit the required cancellation/refund request form with your contract number, mileage at cancellation, and a written request; keep a dated copy.
- 4If the contract was financed, confirm the refund is applied correctly to your loan with the lender (Audi Financial Services / VW Credit, Inc.) and follow up in writing if it is delayed or miscalculated.
Where to Send Your Request
- Administrator: Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328
- Phone: 1-844-368-6414
- Web: audiusa.com/en/shopping-tools/financial-services-hub/audi-pure-protection/vehicle-service-protection/
- Audi Financial Services (a service mark of VW Credit, Inc.) is the lender; the obligor is VWFS Protection Services, Inc. (1-844-368-6416).
Cancellation requests can take time to process, and an informal email is easy to overlook — a formal, itemized request addressed to Safe-Guard Products International, LLC (FL: Safe-Guard Warranty Corporation) or the dealer F&I office, citing your state's cancellation law, creates a dated record and is harder to dismiss.
Regulatory & Legal Context
Vehicle service contracts and other auto add-on products are under active federal scrutiny: the CFPB's October 2024 Supervisory Highlights (Special Edition: Auto Finance) found servicers failing to refund unearned add-on charges after early payoff, total loss, or repossession, and improperly requiring in-person dealer visits to cancel. Most states separately cap cancellation fees and mandate pro-rata refunds, so the exact fee and any refund depend on your state and your Agreement.
Audi Warranty Cancellation FAQs
Who actually processes an Audi Pure Protection cancellation — Audi, the dealer, or someone else?
The Administrator named on the contract, Safe-Guard Products International, generally handles claims and cancellations, while VWFS Protection Services, Inc. is the obligor that backs the coverage. You can start the request through your selling Audi dealer's F&I office or the Administrator. Confirm the contacts printed on your own Agreement, as details vary by state.
Is the $50 fee always charged when I cancel Audi VSP?
Per Audi's brochure, the $50 administrative fee applies to cancellations made after the first 30 days; a cancellation within 30 days is generally not charged the fee. The fee amount and timing are governed by your Agreement and may be further limited by your state's vehicle service contract law, so verify against your specific contract.
If I pay off my Audi loan or the car is totaled, do I get money back on the service contract?
Likely yes for the unearned portion. A vehicle service contract has no remaining value after the underlying loan is paid off early or the vehicle is a total loss or repossessed, so the unearned amount is generally refundable on a pro-rata basis. The CFPB's October 2024 report flagged servicers that failed to deliver these refunds, so follow up in writing if a refund is not processed.
Does cancelling Audi Vehicle Service Protection lower my monthly car payment?
Not necessarily. If the contract was rolled into your financing, a refund typically reduces the loan principal rather than the monthly payment, so the payment may stay the same while the loan is paid off sooner. Confirm how the refund is applied with Audi Financial Services (VW Credit, Inc.) and your contract terms.
Sources
See What You May Be Owed
Unused warranties and add-ons are money in your pocket. Refunds for cancellable products are typically only issued on request. Upload your contract to estimate what may be refundable.
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Last reviewed: June 2026. This page is general information about cancelling Audi extended warranties and F&I add-ons, not legal or financial advice. Product terms, fees, and refund rules vary by contract and by state — confirm the specifics in your own contract. Dealer Refund is an independent service and is not affiliated with Audi.